Logistics and freight management

With global expertise, Avantor Clinical Services provides logistics and freight management services to transport, protect and track your valuable assets. Our experience in direct distribution for hundreds of clinical trials globally has seen us develop customizable shipping solutions to suit industry needs. From ordering, tracking and tracing using our proprietary system – Passport® - to freight management, our tailored solutions are designed with the customer’s needs in mind, enabling you to focus on patient outcomes. We offer our customers accuracy and security from the moment we take your order, through pre-labelling, barcoding, distribution, replenishment, and collection. An important part of our customization is our commitment to customer convenience. Logistical solutions include delivery of kits directly to you, trial site or patient homes.


Our online ordering and supply management system offers complete visibility, allowing you to track and trace your order from beginning to end, and replenish kit inventory whenever you need it.

  • Online order management and tracking system: Over 22 million kits are ordered annually and successfully processed through our Passport® portal. Providing clinical trials with a complete outsourcing system to assist in controlling costs allows you to focus on your core activities while we manage your kitting shipments and freight plan.
  • Online ordering: Our proprietary Passport® software system makes 24/7 ordering simple and straightforward through our secure portal, which can seamlessly integrate with your CRM/LIMS systems.
  • Intelligent supply management: Every kit we produce has a unique serial number, production lot number, and expiration date for easy tracking and tracing. Our 2D and RFID Passport Kit-Track ID and intelligent supply management technology proactively manages and replenishes kit inventories to reduce cost and ensure supply continuity.


Avantor’s customizable freight solutions help reduce logistics costs while managing complex and variable shipping requirements. We efficiently enable our kitting solutions across the globe via strategically located facilities.

Our freight management and shipping services provide you with consistency from a single end-to-end partner committed to quality, care and delivery of your kitting requirements.


Avantor’s agile logistics model allows us to ship anywhere in the world to you, a clinical trial hub or site or direct to patients’ homes. As logistics experts, our freight management services and sample shipping systems can meet all shipping requirements for category A, category B, exempt human, and exempt animal transport via air or ground. Our temperature-controlled service is expert in handling biological substances while complying with shipping and labelling requirements.

Our refrigerated systems are validated to maintain mandated temperatures and are available with necessary materials. Each system includes:

  • Refrigerant packs
  • Foam bricks
  • Expanded Polystyrene (EPS) coolers
  • Leakproof bags
  • Absorbent material
  • Labelling and inserts
  • Shipping boxes.

When your sample shipment must be kept frozen, our compliant systems use dry ice to keep samples within the required temperature range. Each shipping system includes:

  • Shipping box
  • EPS cooler
  • Leakproof secondary container
  • Absorbent material
  • Requisite labelling and inserts.

For samples that are not temperature sensitive, our ambient shipping systems offer simplicity and security. Each system includes:

  • Tuck-style corrugated box for two-way shipping
  • Leakproof secondary sample containment
  • Absorbent material
  • Necessary labelling and inserts.

Shipping needs can vary widely, which is why we designed our combo shipping systems to simplify the process of transporting multiple temperature range samples in one package. Our systems offer combined shipping for Frozen/Refrigerated and Frozen/Ambient sample combinations in a single box. Each shipping system includes:

  • Shipping box
  • EPS coolers
  • Absorbent material
  • Applicable labelling and inserts

We help our customers to keep on track with complete solutions to meet clinical trial requirements - including manufactured sample collection kits and direct-to-patient distribution solutions.

  • Protocol and visit specific
  • General safety and collection
  • PK, PD, and Biomarker sample collection
  • Tissue and Biopsy sample collection
  • Companion diagnostics
  • Multi-temperature validated specimen transport systems
  • Direct to patient

Discover our custom clinical kitting services:

To find out more about Avantor Clinical Services’ freight management solutions, contact our dedicated support team today.

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Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.