How we’re responding to the COVID-19 pandemic

As a global Life Science company, Avantor is fully committed to the safety and well-being of our associates, customers, suppliers and the communities that we serve. We are proud to manufacture and deliver the products and services that are essential to our customers during the evolving coronavirus (COVID-19) pandemic.

Our associates are working hard to mitigate the spread of COVID-19 and sustain operations during this dynamic situation.

Though we may be working differently than usual, we are no less dedicated to serving our customers and overcoming the challenges affecting our industry and others globally today.

Avantor continues to take proactive safety measures while actively working to ensure business continuity.

These are just some of the actions we are taking:

Vigilance

Whether our associates are collaborating onsite with a biopharma or pharma research team, working virtually to slow the community spread of the coronavirus, discovering or manufacturing essential biopharma materials or delivering critical products, we are committed to keeping them safe.

Business continuity

Our customers rely on us to manufacture and deliver essential products, especially during these uncertain times. We are taking the necessary steps to minimize disruption and we will continue to provide updates as appropriate.

Service levels

With worldwide manufacturing and distribution locations, Avantor deploys a global supply chain strategy, which includes business continuity considerations and leverages our strong relationships.

Logistics

Avantor is doing everything possible to minimize shipment disruptions for our customers. In some cases, we are experiencing delays due to border controls or other logistical flow constraints. We are communicating with these customers to work through shipment logistics as necessary and ask customers who have a change in operations to contact us with an update.

Our mission of setting science in motion is more meaningful now than ever before.

We are seeing first-hand how our work is helping customers develop new vaccines and therapies to stop this terrible disease. Our associates around the world are dedicated to finding resourceful ways to fulfill customers' needs.

We thank our customers for their ongoing support, our suppliers for their flexibility, and our associates for their unwavering dedication and resilience during this unprecendented time.

Learn more about our solutions supporting COVID-19

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The COVID-19 pandemic is both global and evolving. We are working diligently to adapt to new developments and to share updates with customers.

We are with our customers every step of the way. Nothing has changed in this regard.

For products

For any questions regarding our products, please contact your Avantor Sales Representative.

 

If you cannot reach your representative, contact our Customer Service Team.

Contact Customer Service

For logistical updates

Please keep us updated on any operational changes that may impact your ability to accept our shipments.
Please contact your local Sales Representative or local Customer Service Team with changes to any logistical handling needs.

We are making sincere efforts to provide useful updates to our customers as conditions evolve.

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Supporting research on COVID-19

We've provided easy access to critical products needed for the identification and research of COVID-19.

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.