Logistics & freight management services

Our advanced freight management systems provide secure transport of your vital research assets.

Logistics and freight management for clinical research | Avantor

Avantor® Clinical Services uses its global expertise to provide logistics and freight management services to transport, protect, and track your valuable assets. Our experience in direct distribution for hundreds of clinical trials globally has helped us develop customizable freight management systems and solutions to suit industry needs.

From ordering, tracking, and tracing using our proprietary Passport® system, to freight management, our tailored solutions are designed with your needs in mind, so you can focus on results and patient outcomes.

We provide our customers with accuracy and security, from the moment we take your order through pre-labeling, barcoding, distribution, replenishment, and collection. An important part of our customization is our commitment to customer convenience. Our logistical solutions include delivering kits directly to you, your trial site, or patient homes.

Tracking and tracing

Let Avantor handle logistics for your clinical research needs. Our online ordering and supply management system offers complete visibility, allowing you to track and trace your order from beginning to end, and replenish kit inventory whenever you need it.

  • Online order management and tracking system: Over 22 million kits are ordered annually and successfully processed through our Passport® portal. Providing logistics for clinical research trials with a complete outsourcing system to assist in controlling costs allows you to focus on your core activities while we manage your kitting shipments and freight plan.
  • Online ordering: Our proprietary Passport® software system makes 24/7 ordering simple and straightforward through our secure portal. Our freight management systems can seamlessly integrate with your CRM/LIMS systems.
  • Intelligent supply management: Every kit we produce has a unique serial number, production lot number, and expiration date for easy tracking and tracing. Our 2D and RFID Passport Kit-Track ID and intelligent supply management technology proactively manage and replenish kit inventories to reduce cost and ensure supply continuity.
Passport, track, trace, and replenish infographic

Logistical Solutions

Avantor’s customizable freight solutions help reduce logistics costs while managing complex and variable shipping requirements. We efficiently deliver our kitting solutions around the globe via strategically located facilities. That lets us skillfully manage the logistics for your clinical research needs.

Our freight management and shipping services give you a single end-to-end partner who is committed to consistency, quality, care, and delivery of your kitting requirements.

Freight management map

Temperature Controlled Shipping

Avantor’s agile logistics model allows us to ship anywhere in the world, whether it is to you, a clinical trial hub or site, or directly to patients’ homes. As logistics experts, our freight management services and sample shipping systems can meet all shipping requirements for:

  • Category A
  • Category B
  • Exempt human
  • Exempt animal

We transport via air or ground. Our temperature-controlled service expertly handles biological substances, while complying with all shipping and labeling requirements.


Our refrigerated systems are validated to maintain mandated temperatures and are available with necessary materials. Each system includes:

  • Refrigerant packs
  • Foam bricks
  • Expanded Polystyrene (EPS) coolers
  • Leakproof bags
  • Absorbent material
  • Labelling and inserts
  • Shipping boxes.

When your sample shipment must be kept frozen, our compliant systems use dry ice to keep samples within the required temperature range. Each shipping system includes:

  • Shipping box
  • EPS cooler
  • Leakproof secondary container
  • Absorbent material
  • Requisite labelling and inserts.

For samples that are not temperature sensitive, our ambient shipping systems offer simplicity and security. Each system includes:

  • Tuck-style corrugated box for two-way shipping
  • Leakproof secondary sample containment
  • Absorbent material
  • Necessary labelling and inserts.
Combo shipping systems

Shipping needs can vary widely, which is why we designed our combo shipping systems to simplify the process of transporting multiple temperature range samples in one package. Our systems offer combined shipping for Frozen/Refrigerated and Frozen/Ambient sample combinations in a single box. Each shipping system includes:

  • Shipping box
  • EPS coolers
  • Absorbent material
  • Applicable labelling and inserts
Sample collection support

We help our customers to keep on track with complete solutions to meet clinical trial requirements - including manufactured sample collection kits and direct-to-patient distribution solutions.

  • Protocol and visit specific
  • General safety and collection
  • PK, PD, and Biomarker sample collection
  • Tissue and Biopsy sample collection
  • Companion diagnostics
  • Multi-temperature validated specimen transport systems
  • Direct to patient

Why Avantor?

Our global manufacturing footprint allows us to consistently offer the highest performance and quality products and services. We share your passion for creating a better world and collaborate with you to drive innovation and support your business goals.

To find out more about Avantor Clinical Services’ freight management systems and solutions, contact our dedicated support team today.

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