AI Assistant Disclaimer

The following disclaimer is intended to inform users of the limitations and usage guidelines of the AI Assistant available on Avantor’s storefront. Please read this disclaimer carefully before engaging with the AI Assistant.

• General Information: The AI Assistant is an automated system powered by Generative AI Large Language Model (LLM), which is programmed to provide helpful information and assistance based on available data and predefined algorithms. While the AI Assistant aims to offer accurate and helpful responses, its information may not always be exhaustive, up-to-date, or tailored to individual circumstances.
• User Responsibility: Users of the AI Assistant bear sole responsibility for their interactions and reliance on the information provided and should use discretion in interpreting and acting upon the AI Assistant's responses. Avantor cannot be held liable for any actions, losses, or damages resulting from the use of the AI Assistant.
• Data Privacy and Security: Avantor prioritizes the privacy and security of our users' information. Be aware that conversations via the AI Assistant may be reviewed by our content team for analytical purposes in order to improve results and provide enhancements to user experience. While logs of these conversations may be retained by the Avantor AI Assistant for 180 days, this data is not used to train Avantor AI Assistant or supporting LLM. Do not share any confidential information, including sensitive or personal information, in your conversations with the AI Assistant.

By using the AI Assistant, you indicate your acceptance and understanding of the above disclaimer. In the event of any conflict between the terms of this disclaimer and Avantor’s [Terms of Use and/or Privacy Policy], the terms of this disclaimer shall control.   If you do not agree with any part of this disclaimer, we recommend refraining from using the AI Assistant. For further assistance or inquiries, please contact [email protected]