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Local contacts | Avantor

Contact Us

Avantor’s complete source for product, customer service, equipment, website, and B2B integration support. Contact information for each is listed below. 

For product questions, you can also use Live Chat when visiting select website pages on our distribution channel. Look for the "Live Chat" icon in the upper right corner of your browser window. See more information, including hours of operation, below.


Technical Product Support

Your single source for timely, expert product technical support and proven industry solutions.  

Email: [email protected] 
Phone: 1-888-VWR-LINE (1-888-897-5463) 7:00 AM to 7:00 PM, EST


Speak with an Avantor team member for support on orders, account questions, and other related questions. You can also use the contact form below. 

Phone: 1-800-932-5000  7:30 AM to 7:00 PM, EST

Contact form


Equipment Services

Your reliable source for all Equipment Services needs. Support for installation, warranties, calibration/validation, maintenance and repair. 

Email: [email protected] 
Phone: +1-888-793-2300  7:30 AM to 6:00 PM EST


Avantor Services

Contact the Avantor Services team for inquiries on lab production, operations and inventory optimization offerings, Clinical Services, procurement & sourcing services (MarketSource) and Digital Solutions. 

Email: [email protected]


Access telephone support for Avantor’s website, including error messages and custom B2B integrations. You can also view Help Center resources for assistance. 

Phone: 1-888-320-4357  8:00 AM – 7:00 PM EST

View Help Center resources


Live Chat – Product help

Live Chat is available when visiting select website pages of Avantor’s distribution channel. Just look for the “Live Chat” icon appearing in the upper right corner of your browser window. 

Live Chat Hours: 7:00 AM to 11:00 PM Monday–Thursday and 7:00 AM to 7:00 PM Friday, EST