Order Entry

Help Center

Welcome to the Help Center, a library of tutorial videos and written guidelines that we've created to help you make the most of Avantor’s distribution channel website.

Help Center | Avantor

If you can't find the information you need, select Contact us under Customer Support below, and get in touch with us through one of the options provided. We are here to help.

Browse the many features of our Help Center to optimize your experience with Avantor’s distribution channel website.

How to log in, reset your password and tips on how to create your personalized profile.

Learn helpful tips and best practices to set up and make the most of your profile.

Tips for searching and browsing products on our distribution channel website.

Step-by-step directions on how to add products to your Shopping Basket and more information.

Eliminate searching for your favorite products by building your personalized shopping list.

See selected items, customized pricing, and easily proceed with completing your order.

Know where your order is and check on its status using our helpful tool.

Leverage advanced features matching your personalized procurement requirements. All at your fingertips.

Maintain optimal EDI/XML communications with Avantor by supplying required web certificates.

Review Avantor’s Accessibility Policy and other policies ensuring a barrier-free environment for all its locations in Canada.

Read how to optimize your viewing and ordering experience with our website.

Learn how Avantor is supporting sustainability and reducing packaging waste with its digital ePacking list.